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  Frequently Asked Questions

Order Entry & Payments

Do you have a minimum dollar order??

No! Items only need to be ordered in their sellable units such as one bundle or one case.

Can I set up an account?

Absolutely! We are happy to discuss adding your company account. Please contact us regarding your specific needs.

What are my payment options??

We accept payment via PayPal and all major credit cards. 

Are my purchases subject to sales tax??

Applicable taxes will be charged on your full purchase unless we have a tax certificate on file. If you have a tax form on file with us you will not be charged tax on any of your purchases unless at checkout you change the tax status of the item to yes. Illinois State tax applies for all products purchased within Illinois.

 

Shipping

How will my order ship??

Your order will ship in the most economical way available based upon what you have purchased and your location. In many Chicagoland areas we offer local delivery at a charge or 40$ flat rate – please give us a call or contact us regarding your options. Smaller orders usually ship with UPS. Large orders, such as those requiring a pallet, will use a freight carrier.

When will my order ship??

Most in-stock orders placed before 3 p.m. Central will ship same day!

 

Returns

Can I return products?

Yes. Items must be in full units and packed in their original packaging in resalable condition. No partial units may be returned for credit. Please contact us for return instructions.

Privacy & Security

Do you share my information?

No. The information you give us is used only for services directly related to your account. Please review our Privacy Policy

and contact us if you have any additional questions.

Is your website secure??

Yes! Order in confidence! We use Veri-Sign 128 bit encryption security and also subscribe to McAfee Secure. To maintain security to your account, never share your password with anyone and make sure to log out of our site and close browser on shared terminals.

 

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